Refund policy

Privacy Policy

Effective Date: 11-11-2026
Last Updated: 11-11-2026

At Explorbit, accessible at explorbit.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, purchase our digital products, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal data.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

When you place an order, create an account, subscribe to updates or contact us, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address, where required

  • Account login details, where applicable

  • Other information you voluntarily provide through forms or customer support communications

1.2 Order and Transaction Information

When you purchase a product from our store, we may collect:

  • Products purchased

  • Order ID and purchase date

  • Order value and payment status

  • Transaction reference or payment confirmation details

  • Refund, cancellation and customer support history

Payment information: Payments may be processed by third-party payment providers. We do not intend to store complete debit card, credit card, UPI PIN or banking credentials on our own systems. Such information is handled by the relevant payment provider under its privacy and security practices.

1.3 Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages visited and time spent on our website

  • Referral source and website interactions

  • Approximate location derived from technical information

1.4 Communications

If you contact us through email, contact forms or other support channels, we may retain your messages and the information necessary to respond to your requests.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

  • Processing and confirming orders.

  • Delivering purchased digital products, downloads and access links.

  • Sending order confirmations, invoices and important service notifications.

  • Providing customer support and resolving complaints.

  • Managing customer accounts, where applicable.

  • Processing refunds, cancellations and payment-related queries.

  • Improving our website, products and customer experience.

  • Maintaining website security and preventing fraud, misuse and unauthorised transactions.

  • Understanding website traffic and product performance.

  • Sending promotional emails, product updates and offers where you have provided the required consent or where otherwise permitted by law.

  • Meeting applicable legal, accounting, tax and regulatory obligations.

We will not use your personal information for purposes unrelated to those explained in this Policy unless we have a lawful basis to do so and, where required, obtain your consent.

3. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to improve your browsing experience and understand how visitors use our store.

Cookies are small text files stored on your device. They may be used to:

  • Remember your shopping cart and browsing preferences.

  • Support essential website functions.

  • Help secure the website and detect suspicious activity.

  • Understand website traffic and visitor behaviour.

  • Measure marketing and advertising performance, where enabled.

Some cookies are necessary for the website to function, while others may be used for analytics or marketing.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including checkout or shopping cart features.

Where required by applicable law, we will seek your consent before placing non-essential cookies on your device.

4. Third-Party Services

We may use trusted third-party service providers to operate our store and deliver our products.

These providers may include:

  • Shopify: Our e-commerce platform, which supports website hosting, storefront functionality, order management and checkout.

  • Payment gateways: Such as Razorpay or other payment providers, to securely process payments.

  • Digital product delivery services: To provide download links, files or access to purchased digital products.

  • Analytics services: Such as Google Analytics, if enabled, to understand website usage and performance.

  • Marketing and communication services: To send newsletters, promotional communications and customer updates, where enabled.

  • Customer support services: To manage enquiries and provide assistance.

These third parties may process information according to their own privacy policies and contractual obligations.

We aim to work with providers that maintain appropriate security practices. However, we do not control the independent privacy practices of third-party websites or services.

We encourage you to review their respective privacy policies before using their services.

5. Sharing and Disclosure of Information

We do not sell your personal information to third parties.

We may share relevant information in the following circumstances:

  • Service providers: With vendors who help us operate our website, process payments, deliver products or provide customer support.

  • Legal requirements: When disclosure is required by applicable law, regulation, court order or government authority.

  • Fraud prevention and security: When necessary to investigate suspicious transactions, protect our customers or safeguard our business.

  • Business transfers: In connection with a merger, restructuring, acquisition or transfer of business assets, subject to applicable legal requirements.

We only intend to share information that is reasonably necessary for the relevant purpose.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, including:

  • Completing orders and delivering purchased products.

  • Maintaining transaction, accounting and tax records.

  • Handling refunds, disputes and customer support requests.

  • Meeting legal and regulatory obligations.

  • Protecting our website and preventing fraud.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, unless retention is required or permitted by applicable law.

Certain records may need to be retained even after you close your account or request deletion, where legally required.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

  • Using secure website connections (HTTPS/SSL).

  • Restricting access to personal information to authorised individuals.

  • Using reputable third-party platforms and payment providers.

  • Maintaining appropriate account and access controls.

  • Taking reasonable steps to identify and address security risks.

However, no method of electronic transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Access information: Request information about the personal data we process about you.

  • Correction: Request correction of inaccurate or incomplete personal information.

  • Erasure: Request deletion of personal information where legally permissible.

  • Withdraw consent: Withdraw consent for processing activities that rely on your consent.

  • Raise grievances: Submit a complaint regarding the handling of your personal information.

  • Nominate another person: Exercise the right to nominate another individual to exercise your rights in the event of your death or incapacity, where provided under applicable law.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. We may also continue to retain or process certain information where required or authorised by law.

To exercise your rights, contact us using the details in the Contact Information section below. We may request reasonable information to verify your identity before processing a request.

We will respond within the time limits prescribed by applicable law.

9. Marketing Communications

If you subscribe to our newsletter or otherwise provide the required permission, we may send you:

  • New product announcements.

  • Educational resources and updates.

  • Special offers and promotional campaigns.

  • News about Explorbit and its services.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send essential transactional messages relating to your orders, payments, account or customer support.

10. Children's Privacy

Our website and products are not knowingly intended to collect personal information from children in circumstances where parental consent or other safeguards are required by applicable law.

We do not knowingly collect children's personal data in violation of applicable legal requirements. If you believe a child has provided personal information to us without the required authorisation, please contact us so that we can review the matter and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, platforms or services.

These external websites operate independently and have their own privacy policies and practices. We are not responsible for the content, security or privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information to them.

12. International Data Transfers

Some of our service providers may store or process information on servers located outside India.

Where personal information is transferred outside India, we will take steps to ensure that such transfers are handled in accordance with applicable Indian laws and any restrictions imposed by the Government of India.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, technology or applicable laws.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Information and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a complaint regarding the handling of your personal information, you can contact us using the details below:

Store Name: Explorbit
Website: explorbit.in
Email Address: explorbitofficial@gmail.com

We will review your request and respond within the period required under applicable law.

Thank you for trusting Explorbit. Your privacy matters to us, and we are committed to handling your information responsibly.